If, for any reason, we are unable to supply an item, we will notify you as soon as possible. You will be refunded the cost of the goods and may choose to cancel the whole order within 30 days.
Unless and until we despatch the goods to you, there will be no contract in place between yourself (the customer) and Innergeek.
Delivery will be made to the address specified by you on the completed order form. If your order is placed on a working day before 3pm and the items are in stock, we will attempt to despatch that day. In the event that we are unable to provide the requested delivery option we will let you know before the order is despatched at which point you will be offered to cancel the order to receive a full refund. We endeavour to secure delivery within 3 working days of the date of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. If we cannot deliver within this time we shall notify you immediately by email or phone and try to agree an alternative date with you. If we cannot agree an alternative date, you will be offered a refund of the cost of the goods and the delivery charge where applicable. Even when an express service has been selected it is not guaranteed and Innergeek shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. On these occasion you can return the goods to us unopened at your expense and receive a full refund on the goods and outgoing mail.
You have the right to cancel your order up to 7 days after the day following the delivery, by advising our Customer Services team by post, or e-mail (firstname.lastname@example.org). If the goods have already been despatched at the date of receipt of your cancellation of the order, you must return the goods to us unopened and at your cost and we will refund you the price of the goods, but not carriage costs within 30 days beginning with the day on which notice of cancellation was given. The cost of return carriage must be borne by you. Special ordered items i.e. items that are not normally a stocked line may not be returned, you will be notified of this at the time of ordering. Electrical components may not be returned if the packaging is opened. All items that are returned that have been correctly supplied will be subject to a 20% restocking charge. If you do not return the goods within 30 days of your notice of cancellation, your payment will be refunded after deducting the cost of recovering the goods. This does not affect your statutory rights.
Payments are accepted via the website by World Pay or PayPal, your card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order, at which point payment will be collected.
If you have an order query or any questions concerning these trading terms, please e-mail us at email@example.com Innergeek Ltd
Company Address Information:
0845 0556 545
VNR Trading Ltd,
UK Registered Number: 10615546